Evaluates customer service delivery against 5-star standards to identify areas of excellence and improvement through a comprehensive assessment of key performance indicators.
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A proprietary assessment tool used to evaluate and measure the quality of service delivery based on specific criteria and standards, ensuring exceptional customer experience. It typically includes a detailed form or questionnaire that assesses various aspects of service provision, such as timeliness, communication, problem-solving, and overall satisfaction, providing a comprehensive evaluation of service excellence.
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The key components of the 5-Star Service Excellence Assessment Tool Form include: