Auto Body Shop Management Software Solutions Providers Workflow

Customer Inquiry

Type: Send Email

The Customer Inquiry business workflow step involves a series of activities that take place when an individual or organization expresses interest in a product or service offered by a company. This step begins with the receipt of an inquiry through various channels such as phone calls, emails, website contacts forms, and social media messages. As soon as an inquiry is received, it is assigned to a designated team member who is responsible for responding to customer inquiries. The response typically involves collecting more information about the customer's requirements, preferences, and needs. This process helps the business to gauge interest in its offerings and determine potential sales opportunities. The purpose of this step is to initiate communication with potential customers, build relationships, and ultimately drive sales leads into the pipeline for further processing and conversion into paying customers.