Auto Insurance Claims Adjusting Services Online Workflow

Step 1: Receive New Claim Notification

Type: Send Email

In this initial phase of the claims process, the notification of a new claim is received by the designated personnel. This involves the verification of the claimant's identity and the details of the incident or loss that led to the claim being lodged. The purpose of this step is to establish whether the claim falls within the company's insurance coverage parameters and to ensure compliance with regulatory requirements. The received notification triggers a series of subsequent actions, including the collection of additional information from the claimant if required, and an assessment of the validity and likelihood of a successful payout. This process aims at setting the foundation for the smooth progression of the claims handling process, ensuring that necessary documentation is in place, and that all parties are aware of their roles and responsibilities within the process.