Manage customer inquiries and concerns through multiple channels including phone calls, emails, chats, and social media interactions. Escalate complex issues to senior team members for resolution. Provide accurate information on products, services, and promotions. Maintain accurate records of customer interactions and feedback for quality improvement.
Type: Send Email
The Welcome Call is a crucial initial step in the onboarding process that sets the tone for a successful working relationship. This step involves a dedicated team member conducting an introductory phone call with the new client or customer. The purpose of this call is to establish rapport, understand their needs and expectations, and provide a comprehensive overview of the services they will be receiving. During the Welcome Call, key information is gathered and documented to ensure a smooth transition into the full-service relationship. This includes reviewing the scope of work, discussing project timelines, and introducing the client to relevant team members who will be working on their account. By streamlining this initial step, we can provide a seamless experience that meets our clients' unique needs and goals.
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