Streamlining Customer Service Experience with AI Assistants Workflow

Step 1: Customer Inquiry

Type: Phone Call

In this initial step of the business process, a customer reaches out to the company through various channels such as phone calls, emails, or in-person visits. This inquiry marks the beginning of a potential transaction and sets the stage for further interactions. The customer's intent may vary from mere curiosity to a specific request for a product or service. The company then engages with the customer to gather necessary information about their needs, preferences, and expectations. This involves active listening and asking relevant questions to clarify requirements and provide a suitable response. The objective of this step is to establish a connection with the customer and understand their pain points or interests.