Carpet Stain Removal Companies and Services Workflow

Customer Inquiry

Type: Send Email

The Customer Inquiry step involves receiving and reviewing incoming customer inquiries through various communication channels such as phone calls, emails, or online forms. The purpose of this step is to capture the essence of the customer's request and provide a preliminary assessment of their needs. Key tasks associated with this step include: * Receiving and logging customer inquiries in a centralized database * Conducting initial screening to determine the urgency and priority of each inquiry * Gathering relevant information from customers to facilitate efficient handling * Identifying potential solutions or alternatives to address customer concerns Upon completion of this step, customer inquiries are routed to the next stage of processing for further evaluation and resolution.