Furniture Polish and Leather Conditioning Services Workflow

Customer Inquires

Type: Send Email

Business Workflow Step: Customer Inquires This critical step begins when a customer expresses interest in a product or service. The inquiry can be made through various channels such as phone calls, emails, social media, or website interactions. Upon receipt of the inquiry, the sales team is notified to engage with the potential customer and discuss their needs. The purpose of this step is to assess the customer's requirements, provide product or service information, and evaluate the feasibility of a sale. The outcome of this step will determine if the customer proceeds to the next stage in the purchasing process or decides not to pursue further. Key activities involved in this step include responding to customer inquiries, providing product or service information, and managing follow-up communications. This step is essential for building relationships with potential customers and creating opportunities for sales and revenue growth.