Hotel Room Cleaning and Linen Service Workflow

Reception Staff Receives Request

Type: Fill Checklist

The Reception Staff Receives Request workflow step involves the initial receipt of a client's inquiry or request. This typically occurs through various channels such as phone calls, walk-in visits, or online submissions. The reception staff is responsible for gathering necessary information from the client regarding their query or need. Once this information is collected, it is logged and recorded for future reference. If required, additional details may be obtained to facilitate processing of the request. In some cases, preliminary screening may take place to determine the appropriate course of action for addressing the client's needs. Upon completion of these tasks, the reception staff forwards the gathered information to the designated personnel or department responsible for handling and resolving the client's inquiry. This marks the end of the Reception Staff Receives Request workflow step.