Residential House Cleaning and Organization Workflow

Initial Contact

Type: Send Email

The Initial Contact step is the first point of interaction between the customer and the company. It marks the beginning of the sales process and sets the tone for future interactions. During this phase, potential customers typically reach out to inquire about products or services through various channels such as phone calls, emails, social media messages, or in-person meetings. The purpose of Initial Contact is to spark interest and initiate a conversation with the customer. It's an opportunity to understand their needs, provide relevant information, and build trust. The company representative responsible for this step should be knowledgeable about the products or services being offered and possess excellent communication skills to effectively engage with potential customers. This interaction lays the groundwork for further discussion and exploration of how the business can fulfill the customer's requirements.