Sanitizing Solutions for Public Places Workflow

Step 1: Receive Complaint or Request

Type: Fill Checklist

This step involves receiving and acknowledging customer complaints or requests. It is initiated when a customer contacts the company through various channels such as phone, email, in-person visits, or online forms. The customer's concern or inquiry is documented by a designated employee, usually via a ticketing system or a complaint log. The purpose of this step is to provide an entry point for customers to express their issues and allow the business to track and manage them effectively. This helps to ensure that all complaints are given due attention, investigated, and resolved in a timely manner.