Ensure timely and effective maintenance of specialized equipment used by janitorial services to optimize performance and extend lifespan. This process includes routine checks, part replacements, and software updates as needed.
Type: Send Email
**Client Request for Maintenance** This step initiates when an existing client submits a maintenance request through phone call, email, or ticketing system. The request is logged into the company's CRM tool with relevant details such as issue description, affected area, and priority level. The maintenance team reviews the request to assess the severity of the issue and determine the required resolution steps. They may also conduct a preliminary assessment to identify any potential root causes that could have led to the problem. Based on the assessment, the maintenance team creates a work order with specific tasks and timelines for completion. The work order is assigned to the relevant technician or team member who will perform the necessary repairs or upgrades. A confirmation email or notification is sent to the client acknowledging receipt of their request and providing an estimated timeline for resolution.
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