Tile and Grout Cleaning Solutions Providers Workflow

Customer Inquires

Type: Create Task

The Customer Inquires step involves the initial contact made by a potential customer or client. This can be through various means such as phone calls, emails, online forms, or social media messages. The primary goal of this step is to establish communication and initiate interest in a product or service offered by the company. Upon receiving an inquiry, the receptionist or designated staff member reviews the message for relevance and ensures that it has been correctly directed to the appropriate department within the organization. They then record the customer's details and log the inquiry into the company's database for tracking purposes. Next, the customer's request is escalated to a sales representative who will follow up with additional questions to gather more information about their needs and requirements. This step sets the stage for further interaction and potentially leads to a sale or other business opportunity.