Effective Customer Retention Strategies and Tactics Workflow

Identify High-Risk Customers

Type: Fill Checklist

Business Workflow Step: Identify High-Risk Customers In this crucial stage of the customer management process, a comprehensive risk assessment is performed to identify potential high-risk customers. The objective is to detect and flag individuals or entities that may pose significant credit or financial risks to the business. This step involves analyzing various factors such as payment history, credit reports, industry reputation, and other relevant data points. A trained team of analysts reviews and evaluates the gathered information to determine the risk level of each customer. The assessment is based on predefined criteria and guidelines established by the organization to ensure consistency and fairness in decision-making. By identifying high-risk customers early on, businesses can take proactive measures to mitigate potential losses and protect their financial interests. This step helps maintain a healthy balance between revenue generation and risk management.