Maximizing Customer Retention through Proactive Support Workflow

Step 1: Identify High-Risk Customers

Type: Fill Checklist

In this initial stage of risk assessment, the objective is to pinpoint customers who pose a higher-than-average threat to business continuity. This involves scrutinizing customer data for indicators such as payment history, creditworthiness, and transaction frequency. Key factors considered during this evaluation include average order value, purchase patterns, geographical location, and previous interactions with the company. By thoroughly examining these variables, businesses can pinpoint potential hotspots of risk that warrant closer monitoring or enhanced security measures. This analysis provides a solid foundation for subsequent steps in the workflow, enabling informed decisions regarding resource allocation and mitigation strategies. A detailed understanding of high-risk customers enables proactive measures to minimize exposure to potential threats and safeguard business interests.