Optimize Customer Journey Mapping and Analysis Workflow

Gather Requirements

Type: Fill Checklist

The Gather Requirements step is an essential process in defining the scope of a project or initiative. It involves collecting information from stakeholders, customers, and other relevant parties to understand their needs, expectations, and constraints. This step aims to identify the functional and non-functional requirements that will guide the development and implementation of the solution. During this phase, business analysts engage with stakeholders through various techniques such as interviews, surveys, workshops, and document reviews to gather information on the desired outcomes, processes, and technical specifications. The gathered requirements are then documented in a clear and concise manner, ensuring everyone involved is aligned and has a shared understanding of what needs to be achieved. The outcome of this step provides a solid foundation for subsequent phases, enabling the development team to create a solution that meets the specified needs and expectations.