Solar Panel Installation Process Guide Workflow

Initial Contact

Type: Send Email

The Initial Contact stage begins when a customer or prospect reaches out to the business through various channels such as phone, email, social media, or in-person visits. This can be an inquiry about a product or service, a request for information, or a complaint. During this stage, the primary goal is to engage with the customer and understand their needs, concerns, and expectations. The business representative's role is to listen actively, ask clarifying questions, and provide initial support and guidance as required. The outcome of Initial Contact can be a decision by the customer to proceed with purchasing or availing the service, further evaluation, or a complete disengagement from the process.