Solar Power System Design and Installation Guidelines Workflow

Step 1: Customer Inquiry

Type: Send Email

Customer Inquiry is the initial stage of the business process where potential clients express interest in a product or service. This can occur through various channels such as phone calls, emails, online forms, social media, or in-person meetings. At this point, the customer's needs and expectations are still unclear, making it essential to gather relevant information. The inquiry typically triggers an initial response from the business, which may include a brief discussion about the product or service offered, its features, and potential applications. This interaction allows both parties to assess each other's interest levels and determine if further discussions are warranted. In some cases, the customer may provide specific details regarding their requirements, making it easier for the business to tailor its response accordingly. The primary objective of this step is to establish communication with the potential client and lay the groundwork for a more in-depth exploration of their needs and interests.