Sustainable Building Materials and Supplies Online Workflow

Customer Inquiry

Type: Send Email

The Customer Inquiry step is a critical business workflow process that involves handling incoming customer inquiries through various channels such as phone calls, emails, or online forms. This step begins when a customer reaches out to the company seeking information about its products or services. During this step, the inquiry is reviewed and assessed to determine the type of response required. The customer's contact details are also verified to ensure accurate communication. If necessary, additional information may be requested from the customer to clarify their query. The outcome of this step can lead to a variety of next steps depending on the nature of the inquiry. It could result in a sales pitch, provision of product information, or escalation to a technical support team for further assistance.