Digital Concierge Services for Small Hotels and Resorts Workflow

Customer Inquiry Received

Type: Fill Checklist

The Customer Inquiry Received step is an initial processing stage in the sales pipeline where the company acknowledges receipt of a customer's inquiry. This notification typically arrives through various channels such as phone calls, email, online forms, or visits to the physical storefront. Upon receipt of the inquiry, the business immediately updates its internal records with details provided by the customer including contact information and nature of their interest in the product or service offered. This update triggers a series of subsequent steps designed to cater to the customer's needs.