Effective Hotel Communication Strategies for Success Workflow

Initial Guest Contact

Type: Send Email

This process begins when a guest contacts your business for information or to make an inquiry. The initial interaction is typically handled by a customer service representative who responds promptly to the guest's needs. The workflow steps involved in this process are: 1. Guest Contact: A potential guest reaches out to your business via phone, email, chat, or social media. 2. Initial Response: A customer service representative quickly responds to the guest's inquiry or concern. 3. Information Gathering: The representative gathers necessary information from the guest to provide an accurate and personalized response. 4. Resolution or Follow-up: If the issue can be resolved at this stage, the representative provides a solution. Otherwise, they schedule a follow-up with the guest. The goal of this process is to establish trust and build rapport with potential guests while providing them with the necessary information or assistance in a timely manner.