Streamline guest experiences through automated tailored services, enabling seamless interactions and effortless preferences.
Type: Send Email
The Guest Arrival Notification is a critical business workflow step that occurs when a guest arrives at a hotel or resort. This step involves notifying relevant staff members of the guest's arrival, ensuring a smooth check-in process. 1. Receive notification of guest arrival: The front desk receives confirmation from the property management system (PMS) or the guest themselves that they have arrived. 2. Notify housekeeping and maintenance: Housekeeping and maintenance teams are informed to ensure the room is clean and prepared for occupancy. 3. Verify guest information: Guest details, including name and room number, are verified by front desk staff to confirm accuracy. 4. Update PMS: The guest's arrival status is updated in the PMS to reflect their current status as an in-house guest. 5. Facilitate check-in: Front desk staff facilitate the check-in process, welcoming the guest and providing a warm and personalized experience.
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