Enhancing guest experience through technology integration, streamlining check-in processes, personalized offers, and real-time feedback collection to create memorable moments.
Type: Send Email
The Guest Arrival Notification workflow step involves notifying relevant parties within the organization of a guest's arrival. This typically occurs when a guest checks-in at the reception or lobby area. As part of this step, the front desk staff or concierge will verify the guest's identity and confirm their reservation details. They will then notify the housekeeping team to prepare the assigned room for occupancy. Additionally, the guest services team may be notified to arrange for any special requests or amenities that have been requested by the guest during the booking process. This includes preparing rooms with extra towels, pillows, or specific items such as cribs or high chairs.
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