Hotel Automation Software for Small Properties Workflow

Guest Check-in

Type: Send Email

Guest Check-in is a crucial business workflow step that involves registering guests' information into the hotel's system. This process begins when guests arrive at the reception desk, where they are greeted by staff members who welcome them and request their identification documents. The guest provides necessary information such as name, date of birth, contact details, and payment method, which is then recorded in the hotel's database. Staff ensure that all required documentation, including government-issued IDs and credit card information, is accurately captured. Following this, staff may also require guests to sign a registration form or provide additional details for special requests. Once the check-in process is complete, the guest receives their room key, and their stay can commence. This workflow step sets the tone for the entire hotel experience and lays the groundwork for providing excellent service to guests.