Hotel Guest Review Response Strategy Guide Workflow
A structured approach to managing guest reviews, encompassing receipt, assessment, response, and analytics to drive hotel reputation and improvement.
Receive Guest Review
Identify Review Type
Gather Contextual Information
Assess Review Severity
Assign Response Responsibility
Craft Initial Response
Escalate to Senior Management (if necessary)
Document Response and Resolution
Update Guest Record
Monitor Review Update (if applicable)
Receive Guest Review
Type: Save Data Entry
**Receive Guest Review** This business workflow step involves processing guest reviews submitted through various online channels. The process begins when a guest submits their review on our website or social media platforms. 1. **Trigger**: A new review is submitted. 2. **Action**: Our team receives the review and verifies its authenticity. 3. **Decision**: Determine if the review is legitimate and meets our community guidelines. 4. **Outcome**: If valid, post the review on our platform for public viewing. If invalid, flag it for moderation. 5. **Follow-up**: Reviewers are notified of the outcome via email or in-app notification. This step plays a crucial role in maintaining an honest and transparent guest feedback system, which helps us improve services and make informed business decisions.
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FAQ
How can I integrate this Workflow into my business?
You have 2 options:
1. Download the Workflow as PDF for Free and and implement the steps yourself.
2. Use the Workflow directly within the Mobile2b Platform to optimize your business processes.
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What is the cost of using this form on your platform?
Pricing is based on how often you use the Workflow each month.
For detailed information, please visit our pricing page.
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