Hotel Room Maintenance and Repair Management Workflow
Efficient management of hotel room maintenance and repair activities to ensure guest satisfaction and minimize downtime. Processes include work order creation, assignment to vendors or internal teams, progress tracking, and completion verification.
Hotel Room Maintenance Request
Assign Task to Maintenance Staff
Maintenance Staff Receives Request
Maintenance Staff Updates Task Status
Start Work on Hotel Room Maintenance
Document Work Done and Any Issues Found
Notify Guest or Hotel Staff of Completion
Close Task and Record Maintenance Done
Hotel Room Maintenance Request
Type: Create Task
Hotel Room Maintenance Request This workflow step is responsible for managing maintenance requests for hotel rooms. The process begins when a guest submits a request through the hotel's digital platform or directly to the front desk. 1. Guest submits a maintenance request 2. Front Desk staff reviews and forwards the request to the Facilities team 3. Facilities team assesses the issue and assigns a priority level (high, medium, low) 4. A designated technician is notified and schedules a visit to address the issue 5. The technician performs the necessary work and updates the system with completion status 6. Front Desk staff receives an update and notifies the guest of the resolution 7. Guest satisfaction survey is triggered for post-maintenance evaluation This process ensures that maintenance requests are efficiently addressed, minimizing disruptions to guests and maintaining a high standard of hotel operations.
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