Integrate smart technologies to enhance guest comfort, streamline staff tasks, and boost hotel revenue through personalized experiences, real-time analytics, and automated services.
Type: Fill Checklist
The Guest Check-in process involves several key steps to ensure a smooth and efficient check-in experience for hotel guests. The primary objective of this workflow is to verify guest information, assign a room, and facilitate a timely payment or pre-authorization. Step 1: Pre-Arrival Preparation The guest's reservation details are retrieved from the property management system, including their name, contact information, and room type. Step 2: Check-in Process Upon arrival, the guest proceeds to the front desk where they are greeted by a friendly receptionist. The guest provides identification and credit card or other payment method as required. Step 3: Room Assignment The receptionist assigns a room based on the guest's preferences and availability. The room key is issued along with any additional amenities or services requested by the guest. Step 4: Payment Processing A pre-authorization or payment is processed for the guest's stay, including any applicable taxes and fees.
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