Improving Hotel Guest Experience through Feedback Systems Workflow

Guest Checkout

Type: Send Email

The Guest Checkout business workflow step enables customers who are not registered on the platform to complete transactions. This process initiates when an unregistered user places an order, triggering a series of automated tasks to facilitate the checkout experience. Upon selection of the Guest Checkout option, the system generates a unique customer identifier, allowing the transaction to proceed without requiring login credentials. The guest customer's details are captured during the checkout process, which may include name, email address, and shipping information. The workflow also handles payment processing, ensuring secure transactions for guests. Once the order is completed, the guest customer's details can be stored in a database or CRM system for future reference, enabling personalized marketing and customer engagement opportunities. This step streamlines the checkout process for unregistered users, improving overall user experience and conversion rates.