Optimizing Hotel Maintenance Requests and Work Orders Process Workflow

Step 1: Guest Reports Maintenance Request

Type: Send Email

In this initial step of the business workflow, a guest reports a maintenance request to initiate the process. This is typically done through various communication channels such as phone, email, or in-person interaction with hotel staff. The guest's concern could range from issues with the room's plumbing, electrical systems, or other facilities-related problems. Once reported, the staff responsible for maintenance assesses the urgency of the request and prioritizes it accordingly. They then create a formal record of the issue, which includes details such as the nature of the problem, the guest's contact information, and any relevant documentation. This step sets the stage for the subsequent actions that will be taken to resolve the reported maintenance concern.