Ensuring guest safety and staff accountability through streamlined protocols for emergency situations, lost and found items, suspicious activity reporting, and visitor verification processes.
Type: Fill Checklist
The Initial Hotel Access Control workflow step is responsible for verifying guest identity and granting access to hotel facilities. This process commences when a guest arrives at the hotel and checks-in. 1. Guest Arrival: The guest arrives at the hotel lobby or designated check-in area. 2. Staff Verification: Hotel staff verify the guest's identity by checking their government-issued ID and hotel reservation confirmation. 3. Access Control System Check: The hotel staff use an access control system to update the guest's status from "not checked in" to "checked in". 4. Key or Card Provision: A hotel key or card is issued to the guest, granting them access to their room and other restricted areas. Upon successful completion of these steps, the guest gains access to the hotel facilities, allowing them to settle into their stay.
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