Simplify Hotel Reservation and Booking Processes Workflow

Hotel Reservation Inquiry

Type: Fill Checklist

Business Workflow Step: Hotel Reservation Inquiry ------------------------ The Hotel Reservation Inquiry process begins when a customer submits an inquiry for hotel reservations. This can be done through various channels such as phone calls, emails, or online forms. 1. Initial Contact: The customer reaches out to the hotel via their preferred contact method. 2. Data Collection: The customer provides necessary information such as name, contact details, and travel dates. 3. Room Availability Check: The hotel's reservation team checks for available rooms matching the customer's requirements. 4. Room Configuration Verification: If applicable, the team verifies if specific room configurations (e.g., smoking/non-smoking) are available. 5. Price Quotation Generation: Based on the room type and availability, a price quote is generated for the customer's consideration. 6. Customer Response: The customer reviews and responds to the quotation, either accepting or declining the offer. 7. Reservation Confirmation: If accepted, the reservation is confirmed, and all necessary details are finalized.