Small Hotel Online Reputation Management Services Workflow
Manage online presence through reviews monitoring and response generation Identify and rectify guest satisfaction issues promptly Enhance hotel's visibility and credibility on search engines Develop and implement reputation enhancement strategies Foster strong relationships with guests to build trust and loyalty
Step 1: Receive Booking Request
Step 2: Send Booking Confirmation Email
Step 3: Save Booking Data in Hotel Management System
Step 4: Create Task for Room Preparation
Step 5: Update Guest Information
Step 6: Prepare Guest Room
Step 7: Save Guest Feedback
Step 8: Send Follow-up Email
Step 9: Analyze Guest Feedback
Step 10: Update Hotel Management System
Step 11: Save Marketing Materials
Step 12: Create Social Media Post
Step 13: Save Email Templates
Step 14: Update Hotel Website
Step 15: Save Online Reputation Report
Step 1: Receive Booking Request
Type: Fill Checklist
In this critical initial stage of the business process, the first step is to receive booking requests from customers or clients. This involves gathering essential information about the booking, such as dates, times, service requirements, and contact details. The received request is then reviewed by a designated team member who verifies its accuracy and completeness. If any discrepancies are found, they are promptly addressed with the client before proceeding further. Once confirmed, this vital data is documented in a secure and accessible system for future reference. This step sets the stage for the subsequent stages of booking processing, where details will be finalized and arrangements made to fulfill customer expectations.
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