Small Hotel Operations Manual Template Free Download Workflow
Streamline hotel operations with our customizable template. Outline day-to-day tasks, staff responsibilities, and key performance indicators to ensure efficient management of small hotels. Easily downloadable and printable, this manual helps maintain high standards and consistency in guest service and property maintenance.
Guest Arrival
Room Assignment
Check-in Procedure
Create Guest Profile
Welcome Email to Guests
Follow-up on Guest Feedback
Daily Room Inspection
Maintain Room Inventory
Notify Staff about Special Requests
Verify Guest Departure
Check-out Procedure
Update Guest Profile on Departure
Guest Arrival
Type: Fill Checklist
**Guest Arrival** This business workflow step encompasses the initial interaction between the hotel staff and arriving guests. Upon arrival, guests are greeted by a receptionist who verifies their identity through government-issued ID and confirms their booking details. The receptionist then checks the guest into the system, assigns them a room key, and provides information about the hotel's facilities, amenities, and services. Guests may also be offered assistance with carrying luggage or directed to the designated check-in area if there are multiple guests arriving at the same time. Additionally, this step involves ensuring that the guest's contact details are accurately recorded for future communication purposes.
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