Streamlining Hotel Services for Enhanced Guest Experience Workflow

Guest Arrives

Type: Save Data Entry

Guest Arrives When a guest arrives at the establishment, the host or receptionist acknowledges their presence and greets them warmly. The guest's identity is verified by checking their name against the confirmed reservation or invitation list. If necessary, additional information is collected, such as phone number or emergency contact details. The receptionist or host then checks for any special requests or preferences mentioned in the booking, such as a specific room type or dietary requirements. This allows them to provide personalized attention and ensure a smooth check-in process. Once these initial steps are completed, the guest's information is entered into the establishment's database or system, updating their status from "unconfirmed" to "checked-in".