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This step involves gathering and documenting the needs of the business to inform the development or improvement of a process or system. It requires collaboration with stakeholders, including end-users, department heads, and other key personnel. The goal is to identify the business's objectives, constraints, and pain points, as well as its existing processes and systems. During this step, business analysts will facilitate workshops, interviews, and surveys to gather information from stakeholders. They will also review relevant documents, such as policies, procedures, and reports, to ensure a comprehensive understanding of the business needs. The output of this step is typically a document that outlines the business requirements, including functional and non-functional requirements, performance metrics, and any other key specifications for the project or initiative.
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