Manage transportation operations across multiple carriers, optimize routes, and track shipments in real-time through integrated logistics solutions and expert TMS providers.
Type: Save Data Entry
New Customer Inquiry This workflow step is triggered when a new customer inquiry is received by the sales team. The process begins with the receipt of an email or phone call from a potential customer expressing interest in purchasing a product or service. 1. Initial Contact: A member of the sales team reviews the inquiry and responds to the customer, confirming receipt and providing a brief overview of how they can assist. 2. Requirements Gathering: The sales representative gathers information about the customer's needs and preferences through a series of questions. 3. Product/Service Presentation: The sales team presents relevant product or service options that meet the customer's requirements. 4. Pricing and Agreement: The sales team provides pricing details and reviews any agreements with the customer. This step ensures a smooth transition into further business processes, such as order processing and delivery, once the inquiry is successfully converted into a sale.
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