A centralized directory of factory equipment maintenance and repair services providing customers with a streamlined process to find and engage relevant service providers.
Type: Send Email
The New Service Request Received step initiates the process of addressing a customer's service inquiry. Upon receipt of a new service request, the designated team member reviews the submission to understand the nature of the issue and the level of service required. Next, they assess the urgency and priority of the request, considering factors such as the type of service needed, the customer's preferences, and any time-sensitive requirements. The team member then allocates a unique identifier to the request and logs it into the designated system for tracking purposes. This ensures that all relevant information is centralized and easily accessible throughout the process. Upon completion of this step, the workflow proceeds to the next stage where the service request is assigned to an available technician or specialist for further processing.
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