Predictive Maintenance Software for Industrial Equipment Workflow

Customer Inquiry

Type: Send Email

The Customer Inquiry workflow step involves the process of receiving and addressing customer inquiries. This stage commences when a potential or existing client contacts the organization through various means such as phone calls, emails, visits to the office, or online submissions. The first action in this phase is typically taken by the company's receptionist or designated point of contact who forwards the inquiry to the relevant department for further handling. The responsible team then assesses the nature and urgency of the query, determining whether it requires an immediate response or can be addressed within a more standard timeframe. Based on the information provided in the inquiry and any additional details required from the customer, the assigned staff member proceeds to provide a response that is tailored to meet the customer's needs. This may involve scheduling a meeting, providing product information, resolving a complaint, or simply acknowledging receipt of the query.