Identify defects through data analysis, prioritize fixes based on impact and risk, assign tasks to relevant teams or individuals, track progress and outcomes, refine processes for future improvements.
Type: Fill Checklist
Initial Defect Identification is the first step in the defect management process. It involves identifying defects that have occurred in a product or service. This step is critical as it helps to pinpoint areas where errors have been made and where improvements can be implemented. During this stage, teams review customer complaints, internal audits, and other relevant data sources to identify potential defects. They also engage with customers to gather information about their experiences and gather feedback on the quality of the product or service. The objective of Initial Defect Identification is to compile a comprehensive list of defects that have been reported or suspected to exist in the product or service. This list serves as a foundation for further analysis and defect management activities, such as prioritization and root cause identification.
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