Develop a comprehensive plan to integrate Total Quality Management (TQM) principles across all departments, ensuring standardization of processes, continuous improvement, employee engagement, customer satisfaction, and ultimate quality excellence through regular monitoring, analysis, and corrective actions.
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This step involves outlining the organization's quality policy. The purpose of this policy is to communicate the importance of quality in the workplace and establish a clear direction for all employees. It should define what quality means within the company and how it will be achieved. Key elements of the quality policy include: * A statement of commitment to quality * A description of the expected quality standards * An explanation of how quality will be maintained and improved The quality policy should also outline the roles and responsibilities of employees in maintaining a high level of quality. This may include specific duties, training requirements, or accountability measures. By defining a clear quality policy, organizations can ensure that all aspects of their operations are aligned with their values and standards, ultimately leading to increased customer satisfaction and long-term success.
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