Quality Metrics and KPIs for Measuring Performance Workflow
Establishing a standardized framework to track key performance indicators (KPIs) and quality metrics across departments, ensuring consistent evaluation and data-driven decision making.
Define Quality Metrics and KPIs
Conduct Stakeholder Analysis
Determine Data Sources
Design Data Collection Plan
Create Task to Collect Initial Data
Save Collected Data
Fill Quality Metrics Checklist
Update Data Entry with New Metrics
Send Email to Stakeholders
Create Dashboard for Performance Monitoring
Save Performance Data in Database
Define Quality Metrics and KPIs
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This step involves establishing clear quality metrics and Key Performance Indicators (KPIs) that align with the organization's overall objectives. The goal is to identify relevant data points that measure progress towards key goals and outcomes. Key tasks include: * Identifying critical process steps where quality metrics can be applied * Establishing measurable targets for quality performance * Defining KPIs that track progress toward these targets, such as defect rates, cycle times, or customer satisfaction scores * Identifying data sources and collection methods to support these metrics and KPIs By defining quality metrics and KPIs, organizations can create a framework for evaluating the effectiveness of their processes and identifying areas for improvement. This step helps ensure that quality is integrated into all aspects of business operations, enabling informed decision-making and continuous process refinement.
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