Root Cause Analysis Techniques for Defects Workflow

Root Cause Analysis Techniques for Defects

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Business Workflow Step: **Root Cause Analysis Techniques for Defects** This step involves identifying and analyzing the underlying reasons behind defects in a product or process. The objective is to pinpoint the root cause of the defect, which will guide corrective actions to prevent its recurrence. The workflow begins with data collection, where relevant information about the defective item or process is gathered from various sources. This may include production records, quality control reports, and feedback from customers or end-users. Next, a team conducts a thorough analysis using techniques such as: - Failure Mode Effects Analysis (FMEA) - Ishikawa Diagrams - Fishbone Diagrams - Cause-and-Effect Diagrams These methods help to systematically identify potential causes of the defect and determine their relative impact. Once the root cause is identified, targeted corrective actions are implemented to prevent similar defects from occurring in the future.