Incident Investigation and Root Cause Analysis Workflow
Investigate incidents to identify root causes. Define incident parameters, gather data, analyze evidence, and determine contributing factors. Develop corrective actions to prevent recurrence and mitigate future risks. Ensure accountability and compliance with organizational policies. Document findings for reference and continuous improvement.
Incident Receipt
Initial Assessment
Data Collection
Documentation Completion
Root Cause Analysis Initiation
Data Review and Analysis
Root Cause Identification
Recommendations Development
Incident Report Closure
Lessons Learned Documentation
Incident Receipt
Type: Send Email
Incident Receipt This business workflow step involves the initial processing of incident reports submitted by employees or customers. Upon receipt of an incident report, the designated personnel verify the information provided and ensure that all relevant details are documented accurately. The purpose of this step is to ensure a clear understanding of the incident, including its timing, location, and any potential impact on business operations. The key activities involved in this step include: - Receiving and reviewing the incident report - Gathering additional information as needed - Documenting the incident details in the designated system or database - Notifying relevant stakeholders, such as management or facilities personnel This step sets the stage for subsequent workflow steps, which may involve investigation, analysis, and resolution of the incident.
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