Gas Distribution Network Leak Detection and Repair Services Workflow

Customer Complaint Receipt

Type: Send Email

The Customer Complaint Receipt step is an essential part of the business workflow that involves receiving and documenting customer complaints. This step occurs when a customer contacts the company via phone, email, or in-person to express dissatisfaction with a product or service. At this stage, the customer's concern is gathered and recorded by a trained representative who asks clarifying questions to understand the nature of the issue. The information collected includes the customer's name, contact details, description of the problem, and any relevant purchase or order numbers. The receipt of the complaint triggers further actions within the workflow, such as assigning a case ID, escalating the issue to a supervisor if necessary, and notifying relevant departments for resolution. The goal of this step is to acknowledge the customer's concern in a timely manner and initiate the process of resolving their issue.