Green Building Materials and Sustainable Practices Workflow

Customer Interest Received

Type: Send Email

Customer Interest Received This step represents the point at which a potential customer expresses interest in a product or service offered by the company. This can be through various means such as filling out a form on the website, sending an email, making a phone call, or visiting a physical store. The purpose of this step is to identify and acknowledge the initial expression of interest from the customer. The goal is to provide a prompt and satisfactory response that confirms receipt of their inquiry, while also setting expectations for the next steps in the process. The key activities involved in this step include logging the customer's contact information, assigning a unique identifier or reference number to their inquiry, and providing an estimated timeframe for a response or follow-up. The output from this step is used as input for the subsequent "Qualification" step, where the company assesses the customer's suitability for their product or service.