Agro-Industrial Automation Solutions Providers in Australia Workflow

Customer Enquiry Received

Type: Phone Call

Upon receiving a customer enquiry, the process initiates as follows: 1. The Sales Team receives the enquiry via phone call, email or in-person. 2. Initial contact details are recorded and confirmed with the enquirer. 3. A sales representative reviews the enquiry to assess the nature of the query. 4. If necessary, additional information is sought from the enquirer to clarify their requirements. 5. The sales team logs the enquiry into the customer relationship management (CRM) system for tracking purposes. 6. A meeting or call is scheduled with the potential client to discuss their needs and provide a suitable solution. 7. Product/Service details are shared with the enquirer, and any questions they have are addressed in a timely manner. 8. The sales team escalates the enquiry to the relevant department if further assistance is required.