Residential Building Materials and Supplies Workflow

Customer Inquiry

Type: Send Email

The Customer Inquiry business workflow step is the initial point of contact between the customer and the organization. This step involves the receipt of a request or inquiry from the customer through various channels such as phone calls, emails, online forms, or in-person visits. The purpose of this step is to acknowledge and record the customer's query, ensuring that their needs are identified and documented accurately. Key activities within this step include: * Receiving and logging the customer inquiry * Confirming the customer's contact information * Identifying the nature of the inquiry By successfully completing this step, the organization can ensure a smooth transition to subsequent steps in the business workflow, ultimately leading to a resolution or response to the customer's inquiry. This step sets the stage for a positive and efficient interaction with the customer.