Efficiently manage e-commerce orders from receipt to delivery through our shipping and delivery solutions provider network. Streamline logistics, track packages, and enhance customer experience with automated order updates and real-time tracking.
Type: Save Data Entry
The Receive New Order business workflow step is responsible for acknowledging and verifying new customer orders. This process begins when an order is placed through various channels such as phone, email, or online portal. The system automatically generates a unique order reference number and sends it to the customer for confirmation. Upon receiving the order, the relevant sales team member reviews the details to ensure accuracy and completeness. They verify the product availability, shipping address, and any specific instructions provided by the customer. Any discrepancies are flagged and escalated to the customer for correction or clarification. Once verified, the system updates the order status and notifies the respective fulfillment teams to prepare the order for dispatch. This step sets in motion a series of subsequent processes aimed at delivering the ordered products to customers on time and as per their specifications.
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