Supply Chain Management Best Practices Workflow

Order Receipt

Type: Fill Checklist

The Order Receipt business workflow step is responsible for verifying and processing new customer orders. This step involves reviewing order details such as product selections, quantities, and shipping information to ensure accuracy and completeness. Upon receipt of an order, a team member reviews the purchase order (PO) or sales order against the company's inventory levels and availability to confirm that all requested items are in stock. If any discrepancies or issues arise, the team member notifies the customer via phone or email to resolve the problem prior to proceeding with fulfillment. Once verified, the Order Receipt step updates the order status in the company's system, triggering the next steps in the business workflow, such as inventory management and shipping coordination. This critical juncture ensures that all orders are properly documented and fulfilled according to established procedures and timelines.