Order received by courier or customer through website/app Verification of customer address and order details Assignment of delivery executive to the job Routing optimization for efficient delivery Execution of delivery with quality control checks Customer satisfaction survey post-delivery
Type: Fill Checklist
Business Workflow Step: Verify Customer Information This critical step involves validating customer data to ensure accuracy and completeness. It ensures that all relevant information is up-to-date and correct, reducing the risk of errors or discrepancies during transactions. The verification process typically includes reviewing address, phone number, email, and identification details against publicly available records or through direct communication with the customer. This step also identifies any inconsistencies or anomalies in the provided data, which can help prevent potential issues such as payment failures or delayed shipments. By verifying customer information, businesses can establish trust and build stronger relationships with their clients, ultimately driving sales growth and revenue expansion.
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