Manage freight forwarding operations, tracking shipments, and providing real-time updates to clients across the Asia Pacific region.
Type: Send Email
This step initiates when a new customer submits an inquiry or places an order. The primary objective is to acknowledge receipt of the request and verify its completeness. Key Activities: - Receive the request via email, phone call, or online form - Check for any missing information required for processing - Review the request to ensure it aligns with company policies and available resources Expected Outcomes: - Confirmation of receiving the request - Identification of any potential discrepancies or issues - Initial assessment of the customer's needs and preferences
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